Short Terms and Conditions

Your use of our website and any service contained within constitutes acceptance of the Full Terms & Conditions.

Your Order

When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order.

Shipping and Customs Duty

If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.

Cancellation Rights, Returns and Refunds

Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within 7  working days from the day after you receive your goods.

5.3 No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.

Customer Complaints

We endeavour to respond and resolve all customer complaints or queries within five working days. Contact us if you are having any issues or call us on 0845-680-5289.


These Terms & Conditions shall be interpreted, construed and enforced in accordance with Scots law and shall be subject to the exclusive jurisdiction of the Scottish Courts.

Full Terms & Conditions

Please note this current page is a shortened version of our full terms and conditions. You can read our Full Terms & Conditions here along with our Privacy Policy and Cookie Information.

Contact Us

If you have any questions or issues please contact us here.